Pricing & Refund Policy

This page explains our pricing model, accepted payment methods, and refund policy. By placing an order or making a payment, you agree to the terms below.

1) Pricing Overview

• Base Fees: Prices are quoted per service (e.g., editorial, publication, design/tech). Unless stated otherwise, prices are exclusive of taxes.
• Taxes: Applicable taxes (e.g., VAT) are added at checkout or invoiced separately as required by law.
• Discounts & Offers: Promotions appear on the invoice and apply only within their stated validity period.
• Custom Quotes: Written quotes remain valid for the period stated on the quote.

Pricing Tiers

Pricing varies based on the scope, journal, and required timelines. Please request a quote for personalized pricing.

Our team provides tailored quotes after assessing your specific requirements, timelines, and journal scope.

2) Currencies & Exchange

• We invoice primarily in USD ($). On request, we may accept INR/EUR/GBP or other supported currencies.
• For cross-border transfers, the final amount credited depends on settlement currency and the exchange rate applied by your bank/payment service at the time of transfer.
• Important: You are responsible for sender-side fees. We credit the net amount received. Any shortfall remains payable.

3) Payment Methods

• Bank Transfer: Domestic/international transfers via licensed cross-border services. Beneficiary details and a unique reference appear on your invoice.
• Payment Reference: Include the exact invoice number/reference to avoid reconciliation delays.
• Proof of Payment: Share confirmation (SWIFT/Reference ID and screenshot) to speed matching.
• We do not accept cash or cheques. Card acceptance varies by region via vetted third-party processors.

4) Invoicing & Due Dates

• Invoices are due on receipt unless a different due date is stated.
• Work may pause for overdue invoices until payment is received.
• Milestone billing may apply to staged projects.

5) Cancellations

• Cancel before service commencement for a full refund of any pre-payment, excluding non-recoverable processor fees.
• If work has started, we may deduct time spent, third-party costs, and completed deliverables; the remainder (if any) is refunded.

6) Refund Policy

• Eligibility: Billing errors, duplicate/over-payments, approved cancellations (per Section 5), or non-delivery of a paid service.
• Non-Refundable: Completed deliverables, rush fees after work begins, compliant bank/processor fees, and non-reversible government levies.
• Digital/Editorial Services: Once deliverables (e.g., layout, typeset files, reviews) are provided or work is substantially performed, refunds may be partial or unavailable except in cases of non-delivery or material defect attributable to us.
• Timeframes: Approved refunds are initiated within 5–10 business days. Domestic transfers typically settle in 1–3 business days; international refunds may take longer.
• Refund Route: Returned to the original payment source/currency where possible; intermediary fees may affect the final amount received.
• Information Required: Invoice number, payment reference/SWIFT, date/amount paid, and proof of payment.

7) Disputes & Chargebacks

• If a charge appears incorrect, contact us first for a quick investigation and resolution.
• Unresolved chargebacks may incur intermediary administrative fees. If a service was delivered per scope, we may contest with evidence.

8) Overpayments & Shortfalls

• Overpayments: We can refund the excess or credit it to your account for future use.
• Shortfalls: If fees reduce the received amount, the remaining balance remains payable to close the invoice.

9) Compliance & Verification

• We may require KYC (“Know Your Customer”) and invoice acceptance details (billing name, address, tax IDs) to meet anti-fraud and tax obligations.
• For cross-border payments, ensure your bank/processor is authorized and that you follow local remittance rules.

10) Contact

For billing or refund queries, please contact: [email protected]